Refund policy
REFUND & REPLACEMENT POLICY
At Salopet we want you to love what you ordered. If something goes wrong with
your delivery, we'll make it right.
Please note: Salopet does not accept returns, exchanges, or refunds based on
change of mind. Once an item has been delivered, it cannot be returned. We only
issue refunds or replacements under the conditions below.
DAMAGED, FAULTY, OR INCORRECT ITEMS
If your item arrives damaged, faulty, or doesn't match the description, we'll
issue a full refund — no replacement required.
To request a refund, email us at support@salopetstore.com within 30 days of
delivery, attaching a clear photo of the item showing the issue (and the original
packaging where possible).
Our team will review your request and process approved refunds within 5–10
business days. Funds typically appear in your account shortly after.
LOST PARCELS
If your package is confirmed lost in transit, we'll arrange a new shipment at no
extra cost to you. Contact us at support@salopetstore.com within 30 days of the
expected delivery date.
BUNDLES
If your bundle arrives with one or more items damaged, defective, or missing,
we'll refund the value of the affected item(s) only — not the entire bundle.
The remaining items in the bundle are not eligible for refund.
To request a refund on a bundle item, email us at support@salopetstore.com
within 30 days of delivery, attaching a clear photo of the affected item(s)
showing the issue.
Bundles cannot be split, returned, or exchanged for individual items after
purchase.
WRONG ADDRESS OR RETURN TO SENDER
Salopet is not responsible for parcels lost or misrouted due to incorrect
address information provided at checkout. Please double-check your details
before placing your order.
If a package is returned to us because of an incorrect address or refused
delivery, the customer is responsible for any additional shipping costs to
resend the order.
If you think you've entered the wrong address, email us immediately at
support@salopetstore.com and we'll try to correct it before the order ships.
CANCELLATIONS
Orders can be cancelled within 12 hours of being placed. After that window,
our fulfillment team has already begun processing the order and we can no longer
make changes.
To cancel, email us at support@salopetstore.com within 12 hours of placing
your order.
LATE OR MISSING REFUNDS
If your refund hasn't arrived after 10 business days, please check your bank
account again and contact your card issuer — it can sometimes take a few extra
days to post. If you've done that and still don't see it, email us at
support@salopetstore.com and we'll look into it right away.
SALE ITEMS
Sale items follow the same refund policy as regular-priced items.
GOVERNING LAW
This Refund Policy is governed by the laws of the State of Wyoming, United States.
CONTACT
Salopet LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
support@salopetstore.com