Where do you ship from?

We work with a network of trusted fulfillment partners to get your order to you as quickly as possible. Every package ships with full tracking so you can follow it from the moment it leaves the warehouse to the moment it arrives.

How long does delivery take?

Orders typically arrive within 7–15 business days. You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.

Is shipping really free?

Yes — free shipping on every order across the United States. No minimums, no hidden fees.

Do you ship internationally?

Not yet. We currently ship within the United States only.

Are your products safe for puppies, kittens, or senior pets?

Yes. Every product we sell is chosen for everyday pet use and is safe for pets of all ages. Some items have size recommendations (you'll find them on each product page) to make sure you pick the right fit.

Are these tested for quality?

We only stock products that pass our own internal review. If it wouldn't pass for our own pets, it doesn't make it to Salopet.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Checkout is fully encrypted and handled by Shopify Payments — the same technology trusted by over a million brands. We never see or store your card details.

Do you offer discounts?

Yes — sign up for our newsletter and get 15% off your first order. From time to time we run seasonal sales, so it pays to be on the list.

How can I track my order?

You'll get a tracking number by email as soon as your order ships. You can also use the Shop app link on your order confirmation page to follow it in real time.

Can I modify or cancel my order?

Yes — within 12 hours of placing your order. After that, our fulfillment team has already started processing it and we can no longer make changes.

I didn't receive a confirmation email — what should I do?

First check your spam/junk folder. If it's not there, message us at support@salopetstore.com with the email used at checkout and we'll resend it right away.

What is your return policy?

If your item arrives defective, damaged, or doesn't match the description, we'll refund your full payment within 30 days of delivery. Just reach out with a photo of the issue and we'll take care of it. See our full Refund Policy for details.

What do I do if my package is lost or never arrives?

Reach out to us and we'll make it right. If tracking confirms your package is lost in transit, we'll arrange a new shipment at no extra cost to you — just contact us within 30 days of the expected delivery date.

What if only part of my bundle arrives damaged?

If your bundle arrives with one or more items damaged, we'll refund only the affected item(s). The remaining items in the bundle are not eligible for refund. Just email us at support@salopetstore.com within 30 days of delivery with a photo of the issue.